Legal
Privacy Policy
Last updated: April 9, 2026
PrismIQ ("we," "us," or "our") is a California-based company that provides AI-powered revenue cycle management software for medical billing teams. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit prismiqlabs.ai or request a pilot.
1. Information We Collect
Information you provide directly
When you fill out our pilot request form, we collect:
- Your name
- Your email address
- Your practice or organization name
- Information you share about your denial volume and payer challenges
Information collected automatically
When you visit our site, we may automatically collect:
- IP address and general location data
- Browser type and version
- Pages visited and time spent on the site
- Referring URL
2. How We Use Your Information
We use the information we collect to:
- Respond to your pilot request and communicate next steps
- Send you information about PrismIQ relevant to your inquiry
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell your personal information. We do not share it with third parties except as described in this policy.
3. HIPAA and Protected Health Information
PrismIQ's platform is designed to handle Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We require a signed Business Associate Agreement (BAA) before any PHI is shared with us. The information collected on this marketing website — name, email, practice name — is not PHI and is governed by this Privacy Policy, not HIPAA.
4. Data Retention
We retain your contact information for as long as necessary to respond to your inquiry and maintain our business relationship, or until you ask us to delete it. You may request deletion at any time by emailing hello@prismiqlabs.ai.
5. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at hello@prismiqlabs.ai.
6. Cookies
We use cookies and similar tracking technologies to understand how visitors interact with our site. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.
7. Third-Party Services
We may use third-party services such as Vercel (hosting) and analytics tools. These services have their own privacy policies and may collect information about your use of our site in accordance with their policies.
8. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately at hello@prismiqlabs.ai if you believe your information has been compromised.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
PrismIQ
San Mateo, California
hello@prismiqlabs.ai